Need help with a Pass
you sent or received?

Tell us the email address you used to send or receive the Pass and we'll send you an email with a secure link to your details.

Did you mean

Why are we emailing this information?

For security reasons, we don't want to show your information to just anyone.

What kind of help can you get?

Help for cards you bought

  • Track an order
  • Resend a Pass
  • Check order status
  • View or print a receipt

Help for Pass you got

  • View the list of Pass you have received

Please contact customer support for more help.

Need more help?

Get help for a different email address or contact us at 844-243-4135.

Have a question? Check out our FAQs.

When will my recipient receive their Pass?

Pass: Your Pass will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most Pass are sent within an hour of the purchase transaction. For future delivery, Pass are sent on the morning of the scheduled delivery date.

Find the answers to many more common questions on our FAQ page.


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